top of page


These terms and conditions apply either when a contract was made in writing or verbally. The following terms & conditions apply to all vehicles supplied by Palm Luxury Rentals and our partners.



Hirer/Client – Person or Company named in Contract or entity on behalf of whom the agreement is signed with the understanding of hiring the vehicle.


Company – Palm Luxury Rentals Limited


Vehicle – The vehicle described on the rental agreement or any replacement vehicle, or any vehicle offered in extensions of the agreement.


Accessories – The spare wheel, tyres, tools, handbook and service vouchers and all other equipment and items with which the vehicle is supplied and any replacements thereof.


Hire Period – The period from the ‘Date and Time Out’ specified on the Rental Agreement/Check Sheet Report until the re-delivery of the vehicle into the physical custody of the company.

General Conditions

Delivery and collection are not included in your quotation unless stated otherwise.

The minimum rental period for self-drive is 24 hours.

Drivers must be aged between 25 and 70 years for self-drive.

Drivers must hold a current valid UK or EU driving licence and must have held it for at least 3 years.

A £200 booking fee is required to reserve a vehicle. The remaining balance will then be paid once the vehicle has been reserved.

Hire Period

The hire period are days set out and rates apply per day within a 24-hour period.


The dates and times of the hire period may not be extended without the company’s express authorisation.


If the hirer/client wishes to extend the hire period, the company must be informed at least 12 hours before the end of the hire period. Failure to do so may result in an extension fee.


The company will use all reasonable endeavours to have the vehicle available for delivery or collection on the date specified but the company shall not incur any liability whatsoever in the event of any delay.


Hirers Obligations

The hirer must look after the vehicle and the keys to the vehicle.


You must always lock the vehicle when you are not in the vehicle, and use any security device fitted to or supplied with the vehicle.


It is the hirer's responsibility to protect the vehicle from any bad weather which can cause damage.


The hirer must use the correct fuel in the vehicle.


The hirer must return the vehicle with the same amount of fuel that was given.


The hirer must be sure that the vehicle is only used on public roads and for normal driving purposes.


The hirer must inform the company of any use of the vehicle other than normal driving before the hire period or agreement.


The hirer agrees that if the vehicle is used off the public highway without prior consent from the company then the hirer accepts full responsibility for all damage incurred.


The hirer must not let anyone work or operate on the vehicle in the form of repairs without the express permission of the company.


The hirer is responsible for his/her additional driver complying with these terms and conditions and shall be responsible for any loss arising from any non-compliance as if the breach were his own.


At the end of the hire period, the hirer must deliver the vehicle back to the company in the same condition as when received.


The hirer will not use the vehicle in a faulty condition and will immediately inform the company of any faults/damage in or on the vehicle.


The hirer agrees to be liable for all damages to the vehicle while in their possession.


The hirer agrees to pay for any reasonable cost of repair to return the vehicle to the same condition as the hire checklist.


The hirer will remain liable for the vehicle until a member of the company has inspected the vehicle and accepted delivery of the vehicle.


The hirer will permit the company of any of its staff to inspect the vehicle at any moment during the hire, with the hirer always providing the location and premises where the vehicle is stored.


The hirer will bear the cost of the repair or rectification of any damage to the vehicle resulting from abuse, negligence or improper use of the vehicle by the hirer or any additional driver.


The hirer will indemnify the company against all fines, penalties and liabilities imposed on the company or arising in respect of any non-compliance or contravention of any transport, traffic or other law or regulation, together with any cost or expense relating thereto incurred by the company.


The hirer will indemnify the company of any costs associated resulting from a recovery when the vehicle has been driven in such a way to cause the vehicle to remain stuck or in any other way immobilised.


Conditions for use of Vehicle 

The hirer may use the vehicle for the purpose of their business and for social domestic and pleasure purposes.


The vehicles may not be used for any purposes for which they are not expressly designed, for example carrying a greater number of passengers and/or more baggage than recommended by the manufacturer.


The hirer must not use the vehicle for hire or reward unless permission has been granted by the company.


The hirer must not use the vehicle for any form of racing, testing the vehicle or track days unless permission has been granted by the company.


The hirer must not drive the vehicle outside England, Scotland and Wales, unless written permission has been given.


The hirer must not use the vehicle under the influence of drugs or alcohol, this will result in the loss of deposit.


The vehicle will not be used during the period of hire in violation of the provisions of any act or regulations affecting the use, loading or condition of the vehicle or for any illegal purpose.


The hirer may not allow any additional drivers unless pre-approved by the company.


The hirer must use the vehicle in accordance with the laws of the United Kingdom and also in accordance with the usage limitations contained herein. The vehicles are fitted with trackers that monitor the use of the vehicle. Excessive speed will alert the company who will then be permitted to terminate the hire with immediate effect and in some circumstances bring the vehicle to halt.


All rental charges will be retained in the event that the hire is terminated by virtue of the hirer’s misuse of the vehicle and/or breach of the terms stated herein.



All payments must be paid in advance of booking.


A booking deposit of 50% of your total hire if your hire is more than 14 days in advance.


For bookings within 14 days to the car hire start date, the full hire fee is due.


Payments are accepted by bank transfer and must be cleared funds showing in our accounts.


The refundable security deposit is due on request and must be paid before the hire commences.

The refundable security deposit is returned one week after the hire ends and/or two weeks after the end of the hire period.


Extra charges, or traffic fines, may be deducted from the security deposit after informing the client.


Fully Comprehensive Insurance is included for the hirer/insured driver(s) only.


The insurance excess varies from £2,500 to £50,000 depending on the value of the vehicle.


The insurance excess payable by the hirer is stated on the vehicle hire documentation and must be paid by the hirer if at fault.


Additional Drivers

Additional driver insurance is available on request (subject to approval by the insurance company) and will be charged an additional fee which will be disclosed at the time of approval.

Other drivers are not allowed to drive the car under any circumstances.

If any individual not named on insurance is deemed to be driving the vehicle, the hirer will forfeit and lose their entire deposit.

Overseas insurance may be available on request, permission has to be granted by the company for the hirer to take the vehicle abroad.


A refuelling service charge of £50 is applied plus the charge of refuelling the tank to full position or position at the time of hire.


If the hirer and the company agree to extend the period of Hire the Hirer shall pay the following charges to the company at the time of the grant of the extension or at such other time as may be specified by the company.


In the event of default in the payment of any amount due to the company under the terms of this hire agreement and if this account is placed in hands of an agency or solicitor for recovering such amounts or legal action the hirer agrees to pay in addition to the amount due hereunder all cost of collection including agency and solicitors fees and court costs.


The company reserves the right by giving due notice to the customer at any time before the services are provided to increase the costs of the services to reflect any increase in the costs to the company which is due to any factor beyond the company’s control.


The hirer agrees to pay the delivery and collection rates as advised by the company.


The hirer is responsible for all charges incurred during the hire, even if the hirer has asked someone else to be responsible for the.


The hirer will pay the company for the loss of income for up to 30 days of rental in the case of the hirer causing damage, repairs, write-off or stolen vehicle.


The hirer is responsible to pay all fines and court costs for parking, traffic and other offences such as speeding tickets, parking fines and road traffic offences.


Failure to pay the appropriate authorities for any fines and costs will result in the company charging the hirer an administration fee to deal with such matters, starting from a minimum of £75.00 administration fee.



Hirers must abide by the mileage limit set out by the company which will be disclosed before hire.

Any extra mileage will be charged at a specified rate which will be stated on the rental agreement and will be deducted from the security deposit.


Excess Waiver

An excess waiver is available for selected vehicles only.


There will be an additional fee for this, which will be disclosed by the company before reserving the vehicle.



If the hirer has an accident, they must not admit responsibility.


The hirer must obtain the names, and addresses of everyone involved and the witnesses at the scene.


The hirer must ensure the vehicle is secure.


The hirer must inform the company immediately.


The hirer must inform the police immediately if anyone is injured or if there is a disagreement over who is responsible, and let the company know the details immediately.


The company may cancel the hire if the weather is deemed to be unsuitable for the vehicle, another date will be arranged or the hire fee will be refunded in full.


The company may cancel the hire if the car is deemed to be faulty, if this happens, where possible, the company will offer an alternative car for the hirer and will reimburse for the cost difference, if there is an upgrade charge the company will advise the hirer of the charge before confirming the alternative.


The company reserves the right to refuse hire to any hirer at any point in time if the company deems the hirer to be unsuitable (e.g. age is not suitable, license details do not comply).


We reserve the right to cancel the hire contract if the client doesn’t accept our terms and conditions and/or refuses to make a deposit payment/ or release credit/debit details. If we do cancel your hire contract we will notify you by e-mail or phone and we will re-credit your account with any sum deducted by us from your credit card as soon as possible, but in any event within 30 days of your reservation. We will not be obliged to offer any additional compensation for the disappointment suffered.

If the hirer request to cancel the hire after payment has been confirmed, the hire will be subject to a cancellation charge.


Less than 14 days: 100% of hire charges.


15 – 30 days: 75% of hire charges.


30 days – 2 months: 50% of hire charges.


The £200 booking fee per vehicle is non-refundable.


Lost Property

We are unable to take responsibility for the loss of property left in the vehicle at any time or under any circumstances.

Data Protection

If the hirer breaks the agreement, the company is allowed to pass on all details held to credit reference agencies and debt collection companies.


The company also reserves the right to pass on the hirer details to the BVRLA who can pass it on to any of its members under the data protection act 1988.


Governing Law

This contract will be governed by and construed in accordance with the laws of the United Kingdom and shall be subject to the non-exclusive jurisdiction of the court of Great Britain. The hirer and the company agree for this contract to be governed by English law and for disputes to be heard at the High Court in the United Kingdom.

bottom of page